FAQ 

Quick Start Guide

The site is currently translated into French and English. Other languages will be added soon.

Just click on the « sign-in » button at the top right of this page.

This is the entry point (login) of your dedicated platform. Your administration console. Its name is usually https://entreprisename.privio.eu

When you log in for the first time, you will be prompted to change the company colors and logo. This is important to send links to your image

First, you need to create a Project. Once created, you have to upload a media on this project (from the media section).

Just click on «Send new Preview» and let yourself be guided. For technical questions, please refer to the technical FAQ below.

It is important to read all the FAQs before contacting us. But the support@privio.eu is available for any additional questions.

Just click here: https://workspace.privio.eu/resetyou need to reset it.

Sales & Accounting questions

It is possible to choose between «billed annualy» or «billed monthly» (SEPA transfer mandatory).  If you choose “Billed annualy”, you will receive a 20% discount on your invoice.

You can use the platform with all its functions. Only one film download and upload is possible. On it, a watermark» Trial Version» will be indicated

You can validate your interest with our CMO, Alexis, or directly with our Accounting Manager, Cindy. We will ask you for information about your company (Address + VAT Number) in order to draw up a contract to be returned to us for signature. Upon receipt of the funds, your access will be free of charge in Normal version.

You can click directly on the first page of our site, on the « Register for Free » banner or directly below our Pricing table. After registering, you will have your access to use the platform in Demo version.

The prepaid offer is proposed for a single media valid for a period of use of 3 months.

Privio Invite allows you to generate a Privio viewing link on your own website. This link is a general invitation to your contacts to come register on Privio and view your link.

The Privio Invite requires the viewer to create a user account. The media administrator will be able to add additional security rules in the admin console such as :

A number of additions of users with « Privio Prompt » accounts

Limit a certain number of email addresses (identified/listed) in order to create a whitelist. If users are not in this list, they will be asked to contact the link creator to add them.

Privio Request is a system that allows your contacts coming to your website to directly request to view your media.

The viewer going through this request does not need to be registered on Privio. He will still have to provide an email address that will be checked in order to be validated by the platform administrator.

No

No

Yes, by tacit renewal for annual contracts

By making a written request with acknowledgement of receipt at least one month before the anniversary date of your subscription.

A secure payment by credit card via our Stripe tool or by bank transfer, we will provide you with our bank details when your order is sent.

At the time of the order, your account will be activated after payment.

The invoice is sent to you after payment of your order. If you have not received it you can contact the Accounting department: accounting@privio.eu.

Everything is kept for up to 30 days after expiration.

Not when you increase the package.

If the package is reduced, quota/user/option reductions apply and accesses can be removed.

Technical Questions

The watermark is a process that places an image and a text on a video.

Before asking the question of the format, it is necessary to know the output (viewing) format. To do so, we respect the internet standards and in particular those of netflix :

480p (720×480) 1750 kbps ~792 MB per hour
720p (1280×720) 3000 kbps ~1.3 GB per hour
1080p (1920×1080) 4300-5800 kbps ~1.9 GB to ~2.55 GB per hour

You must therefore provide a file > 6000 kpbs. The ideal to have the best quality of restitution is a file with a bitrate of 10000 kbps in H264 in 1080p.

It all depends on the quality of the input source file. If it is less than 10 Mbps, it is very close to the input weight. If it is a file higher than 10Mbps, it will be « resampled » at 10Mpbs, which will make for a 2h file a weight of ~7Gb

It’s a viewing link that is sent to

One link weighs about ~1.5Gb for 2 hours of film.

It needs 3Mbps to view a file in 720p without the Multibitrate option.

With the Multibitrate option it allows to have a minimum bitrate of 1750kpbs in 480p and also gain in quality to go to 1080p with a maximum bitrate of 6000kpbs.

All browsers are compatible

Yes, with a recent browser.

Yes, this is quite possible with current VPNs (NordVPN, ExpressVPN, etc…).

On the other hand, ProxyVPN or SocksVPN VPNs (ShadowsSock, etc…) do not work with Privio. For obvious security reasons that these Fake VPNs do not provide (passage of information in clear text on the network).

We monitor the use and consumption of the platform on a daily basis so that you don’t run out of space.

You have a multitude of settings for the Watermark, right down to its positioning to the nearest pixel in the image

One MP4 file in FULL HD (1920×1080) 1080p with a bit rate of 10Mbps at 24fps or more. As for the sound track, it must be on a single track in stereo. We do not support multitrack sound (5.1).

Yes from beginning to end.

Yes from company settings

Yes from the list of hosted media

On average, it lasts half the time of the media

Ingested files are saved in 4 different geographical locations. On dedicated servers owned by Privio. We do not use Cloud services (AWS,Google,Microsoft) for backups.

ploaded files are ingested and reworked to comply with web standards.

A watermark and a DRM are means of security. The watermark is a software process. The DRM is a paid proprietary hardware process (Apple, Microsoft, Google).

The links sent are secured with our watermark process. The proprietary DRM is also available on Privio, but requires an additional subscription from you. You can contact us for more information.

You can contact support@privio.eu

These are usage levels/rights that you manage yourself in relation to the user accounts created on your environment.

For security reasons, we do not allow links to be hosted on your public websites.

Yes you can see to the minute. You also have a lot of other information at your disposal.

This is the maximum number of views.

Yes precisely with the number of available IPs, you can manage it. 

Once a contact is entered on Privio, it is automatically saved for a next sending.

There is also the possibility to pre-register a contact database so that it will be proposed even if no link has already been sent.

For the Pro offer, it is limited by the available storage capacity (1TB). As long as the link is open its volume is calculated and debited from your maximum storage. If the link has expired, it is no longer counted. You can send as many links as you want (with the Pro offer), over short periods. But if you send links with a long lifetime, you will be limited and it is better to switch to the Unlimited offer (currently one month offered for any subscription to this offer).

Any option can be activated during the subscription. However, it can only be cancelled at the end of the subscription period.

The Mail contact is for Ten and Pro offers. The phone contact is for the Unlimited. We are still very reactive

USAGE QUESTIONS

The ingest is the process that allows us to check the quality of the uploaded file and to correct these defects if necessary to make it compatible with all web browsers.

About half the time of the media

Yes if the option is activated on the link

It lasts ¼ about the time of the file

Yes, as many as you can within the maximum number indicated in your subscription.
– Prepaid Offer: 1
– Ten: 10
– Pro and Unlimited Offer: unlimited

Yes, Admin, Corporate Users, Servicing, Press Agents.

– An admin can see everything on the platform. And can create additional accounts.
– A corporate user, does not see the « Media Management » part.
– A Servicing, only manages the upload and media management, it can’t send a link.
– A Press Agent can only send links from one (or more) selected media.

To allow your PR / PR to be able to send links to their contacts for one or more media authorized by the admin.

To send links. It is generally the Sales Agents who have this profile.

To pilot the whole platform and to create user accounts.

Upload media and manage servicing. Nothing else.

Yes, in your admin console you can define, which country will be blocked for viewing your media.

For people receiving links in China, it is absolutely necessary to have a conventional VPN of the type « NordVPN », « ExpressVPN », etc.

The fake VPNs of « ShadowsSocks » types, do not work with our platform for security reasons.

When sending a link, you can select the timezone of the person receiving the link.
If you want the person in China to open the link at 9:00 am china time, you have to enter 9:00 am in date availability and select the timezone of China.
You will then see the email with the date of availability in Chinese time and not the local time.

Yes

Yes, in your admin console you can set the playback time (Hours, Minutes, Days, Months)

Yes, in your admin console you can set a password for viewing your media.

Yes on the mobile application

Yes, in your admin console you can define a certain number of colors for your platform. If you would like us to develop more colors, or even a dedicated and customized platform for your company, please contact our sales department at sales@privio.eu.

Yes, by using the « Privio Request » option, you can place a link to request a viewing of the film from the platform administrator. The request is subject to validation.

Yes, they are accessible on the dashboard.

Yes from the Dashboard, there is a button to export the stats.

You will be able to know :
– Its location
– Time of viewing
– The equipment used
– Whether it was full screen or not
– Knowing what he saw at the minute ready

Yes, but with additional costs. Please contact us at sales@privio.eu

Yes, completely.

It must be converted to UTF-8 (charset) format.

Using online tools (https://www.browserling.com/tools/utf8-encode)

From: Settings > Manage Accounts

Sending emails using your mail servers, rather than Privio’s. This allows you to be known by your customers’ anti-spam.

You can add your database by going to setting / addressbook

Only excel files

By selecting « Admin only » when uploading media. A button is provided for this purpose.

This feature is very often used for the management of RUSH that one does not want to make available to Sales Agents.

Yes, by activating the « Admin only » option in the media management. The media will then only be visible to the administrator accounts.

You need to contact support@privio.eu to delete your account.

FAQ 

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